Privacy Policy

1. Introduction

jiji5 ("jiji5," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the jiji5 platform accessible at jiji5.net (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the Platform and all related services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. By registering an account or using the jiji5 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with jiji5.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, jiji5 acts as the personal information controller in respect of the personal data collected through the Platform. As the personal information controller, jiji5 determines the purposes and means of processing your personal data.

We have designated a Data Protection Officer (DPO) as required under the Data Privacy Act. Our DPO is responsible for overseeing our data protection strategy and ensuring compliance with applicable privacy laws.

3. Data We Collect

3.1 Personal Information You Provide

When you register for a jiji5 account or use our services, we collect the following categories of personal information:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine passport number, driver's license number, SSS/UMID number).
• Contact Data: Email address, mobile phone number, and residential address (including barangay, city/municipality, province, and postal code).
• Account Data: Username, password (stored in hashed form), account preferences, and communication preferences.
• Financial Data: Payment method details (GCash account number, Maya account, bank account details), transaction history, deposit and withdrawal records, and account balance information.
• Verification Data: Copies of government-issued identification documents, selfie photographs for identity verification, and proof of address documents submitted during KYC verification.

3.2 Data Collected Automatically

When you access the jiji5 Platform, we automatically collect certain technical and usage data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, games played, session duration, click patterns, search queries within the Platform, and referring URLs.
• Location Data: General geographic location derived from your IP address (country and city level). We do not collect precise GPS location data.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 10 of this Policy.

3.3 Sensitive Personal Information

In limited circumstances, jiji5 may collect sensitive personal information as defined under the Data Privacy Act, including information about your financial condition (for responsible gaming assessments) and government-issued identification numbers. Such sensitive personal information is collected only where strictly necessary and is subject to enhanced protection measures.

4. How We Collect Data

jiji5 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies when you access the Platform.
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud service providers; payment verification data from payment processors such as GCash and Maya.
• Publicly Available Sources: In limited circumstances, publicly available information used to verify your identity or comply with legal obligations.

5. How We Use Your Data

jiji5 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jiji5 account, verify your identity, and provide you with access to the Platform's features and services.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions, and to maintain accurate records of your account activity.
• Legal Compliance: To comply with applicable laws and regulations, including KYC/AML obligations under Philippine law, reporting requirements to regulatory authorities, and responding to lawful requests from government agencies.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools and support.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the jiji5 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about jiji5 products and services, where you have consented to receive such communications or where we have a legitimate interest in doing so.
• Personalization: To personalize your experience on the Platform, including displaying relevant game recommendations and promotional offers based on your activity.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jiji5 processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of our contract with you, including account management, transaction processing, and provision of gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, tax reporting, and regulatory compliance.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and certain cookie-based tracking. You may withdraw consent at any time.

7. Data Sharing & Disclosure

jiji5 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only as necessary and in accordance with this Policy:

• Payment Processors: GCash, Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and comply with AML obligations.
• Fraud Prevention Services: Anti-fraud and security service providers who assist us in detecting and preventing fraudulent activity on the Platform.
• Game Providers: Third-party game software providers who supply games available on the jiji5 Platform, to the extent necessary for game operation and fairness auditing.
• IT & Hosting Providers: Cloud hosting, data storage, and IT infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including the National Privacy Commission, PAGCOR, and the Anti-Money Laundering Council (AMLC), where required by law.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by jiji5 in connection with legal proceedings or compliance matters.

All third-party service providers who process personal data on behalf of jiji5 are required to enter into data processing agreements and are contractually obligated to process personal data only in accordance with our instructions and applicable data protection laws.

8. Data Retention

jiji5 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, jiji5 retains account and transaction data for a minimum of five (5) years following the closure of your account, in compliance with Philippine AML regulations and applicable gaming regulations. Identity verification documents are retained for the same period.

Where personal data is no longer required for any lawful purpose, jiji5 will securely delete or anonymize such data in accordance with our data retention and disposal procedures.

9. Data Security

jiji5 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jiji5 Platform is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Infrastructure: The jiji5 Platform is hosted on secure, access-controlled infrastructure with regular security patching and vulnerability assessments.
• Monitoring & Logging: We maintain security monitoring and audit logging to detect and respond to unauthorized access attempts and suspicious activity.
• Incident Response: In the event of a personal data breach, jiji5 will notify affected individuals and the National Privacy Commission in accordance with the requirements of the Data Privacy Act.

10. Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jiji5 Platform. They help us recognize your device, remember your preferences, and improve your overall experience on the Platform.

10.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and previously entered information to improve your experience.
• Analytics Cookies: Collect anonymized data about how visitors use the Platform, helping us understand usage patterns and improve our services.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only set with your consent.

10.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the jiji5 Platform. Refer to your browser's help documentation for instructions on managing cookie settings.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiji5:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data we hold about you and information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

12. Minors

The jiji5 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. jiji5 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the jiji5 Platform, please contact us immediately at [email protected].

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13. Cross-Border Data Transfers

In the course of providing our services, jiji5 may transfer your personal data to recipients located outside the Philippines, including to our technology and service providers operating in other jurisdictions. Any such cross-border transfers are carried out in compliance with the requirements of the Philippine Data Privacy Act, including ensuring that the recipient country provides an adequate level of data protection or that appropriate safeguards are in place.

Where personal data is transferred to third-party processors outside the Philippines, jiji5 ensures that such transfers are governed by data processing agreements that impose data protection obligations equivalent to those applicable under Philippine law.

14. Changes to This Policy

jiji5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When material changes are made, we will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The revised Policy will display an updated "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the jiji5 Platform after the effective date of any amendment constitutes your acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jiji5, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data privacy rights have been violated. The NPC can be reached through their official government channels.